The number you should call to report a pothole depends on who maintains the roadway. If you are unsure who maintains the roadway in question, please view our roadway map to determine jurisdiction. Below is contact information you may use to report a pothole once you determine who maintains the roadway. The Town is not responsible for fixing potholes on private roadways, parking lots or driveway aprons.
Contact Information
| Roadway Type | Maintaining Entity | Contact Phone Number |
| State Road | New York Department of Transportation | (800) POT-HOLE or (800) 768-4653 |
| County Road | Monroe County Department of Transportation | (585) 753-7720 |
| Town Road | Town of Chili Highway Department | (585) 889-2630 |